What should a security guard do if they are unsure of how to handle a situation?

When a security guard is unsure about how to handle a situation, consulting with a supervisor for guidance is the most appropriate course of action. By seeking advice from a supervisor, the security guard benefits from the experience and knowledge of a more senior authority, which can help ensure that the situation is handled correctly and safely. This approach promotes effective decision-making and reinforces the importance of teamwork and communication within the security team.

Engaging a supervisor can also provide additional resources or reinforcement if necessary, ensuring that proper protocols are followed. It is crucial for security personnel to recognize their limitations and not rely solely on instincts or past experiences, as those may not always apply to new or unique situations. By choosing to communicate and seek assistance, the security guard upholds professionalism and enhances their ability to respond effectively to any incident.