What should a security guard do when faced with a situation they are unsure how to handle?

In a situation where a security guard is unsure how to handle a scenario, seeking guidance from a supervisor or an experienced colleague is the most appropriate action to take. This approach fosters a culture of teamwork and communication within the security team. Supervisors or experienced colleagues possess knowledge and experience that can provide crucial insights into effectively addressing the situation.

Relying on others ensures that decisions are well-informed and align with company policies and protocols. Additionally, this collaborative method helps to minimize the risk of errors that could arise from acting independently without sufficient knowledge or understanding of the circumstances. It can also enhance the guard's learning and development, as they gain valuable insights and knowledge from more experienced personnel.

In contrast, attempting to manage the situation independently may lead to poor decision-making, as the security guard could lack the necessary experience or information to handle the scenario successfully. Ignoring the situation is never advisable, as it can lead to escalation and potential safety risks. Additionally, while referring to a manual can provide helpful guidelines, acting solely based on that without seeking assistance may not address the nuances of a specific situation, thereby potentially compromising safety or security.